A: Yes, all customers are required to pay a refundable security deposit. The deposit amount is one month’s rental plus one month’s rental in advance.
A: You can reserve and pay for a unit anytime online, however we then need to allocate you an alarm code to enter your unit, which has to be processed during working office hours. If you book a unit outside of our office hours of Monday – Friday 09:00am – 5:00pm, we will allocate your alarm code on the next working day. You can enter your unit at any time during the storage hours of Monday – Friday 8:00am – 8:00pm, Saturday 9:00am – 4:00pm and Sunday 10:00am – 2:00pm.
A: Unfortunately, due to our insurance policy, we are unable to assist you with loading or unloading goods from your vehicle.
A: You can upgrade or downgrade your unit size at any time. This can be done online under My Account > Units > Options, or by calling us on 01424 718 169 during our office hours.
A: We can cover your items up to £1,000, but if the value of your items exceeds this amount, you will need to arrange your own insurance cover. We are registered with www.insurastore.com and they will be happy to provide you with a quotation.
A: You can cancel your reservation online in My Account at any time or by calling our office on 01424 718 169 during our office hours.
A: You can access your storage unit at the following times:
|Saturday||9am - 4pm|
|Sunday||10am - 2pm|
A: We require 7 days written notice, by email or letter, and confirmation from you on the day you vacate, upon which any security deposit and unused rent will be returned to you.
A: The quote price is for the rental of the unit only. Any packaging or van hire requirements can be quoted for separately.
A: Yes, any outstanding balance will be returned to you.
A: We rent the units on a 4 weekly basis and require just 1 weeks’ notice to vacate.
Monday: 08:00 - 20:00
Tuesday: 08:00 - 20:00
Wednesday: 08:00 - 20:00
Thursday: 08:00 - 20:00
Friday: 08:00 - 20:00
Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00